Thursday 1st of June 2017
Candidate will provide quality help desk support to demanding day traders in the financial district of downtown Chicago. The ideal candidate will support end users by giving prompt and professional resolution of any problems. The candidate will act as a troubleshooter and utilize proper judgment to escalate issues when necessary.
Essential Functions and Responsibilities
Provide responsive, timely support to support requests and maintain service level agreements on company hardware, software, network and phone systems
This includes setup, troubleshooting, upgrading, proactive maintenance, and repairs.
Support of various customer company hardware including servers, laptops, terminals, desktops, printers and handheld devices.
Support all typical desktop applications including; Windows OS, MS Office, Active Directory, in-house software and e-mail applications.
Responsible for adhering to the company established security procedures.
Maintain up-to-date documentation of IT procedures, system configuration standards, maintenance and upgrades.
Remote access / VPN, VOIP, anti-virus and security applications experience
please, local Chicago residents need only apply. This role is offered as a W2 staff role with full benefits, 401k and paid time off.
If you are interested in this position, please submit your CV/Resume to firstname.lastname@example.org making sure to reference Trader Support Analyst - Chicago
We have a wealth of skill & experience across the prosource.it Team. Take a moment to read through some of the staff profiles, we cover all kinds of skill sets, backgrounds and personal interests.
Where do you want to get to? You bring your career aspirations to us, apply your best work to it and we provide you with the opportunities to shine.
At prosource.it we're a personable bunch! Why not take a moment to get in touch and demonstrate your talent to us?
Rachael is responsible for all aspects of HR ranging from recruitment, selection, compensation & benefits, employee relations and more.Contact