As the user’s 1st port of call, the Service Desk is one of the most crucial components in delivering an IT service. When 85% of end-user requirements are resolved in one smooth experience and efficient root cause analysis and solutions are implemented; the perception of your IT service is positive and Service Desk support is a pain free process providing benefits across your entire business.
First impressions are critical! We develop positive relationships and perceptions of IT through providing a best in class service desk team, management and processes. A poor 1st and 2nd Line Service will hinder Service Delivery and perception of IT; we focus more spend, effort and attention to detail into our Service Delivery and we enjoy an excellent reputation and multiple repeat business!
prosource.it management and staff have worked to the ITIL Service management framework for a number of years and our teams are trained and empowered to manage and deliver all of the appropriate ITIL Disciplines using a variety of ITSM toolsets.
Our offering is flexible and can be delivered as a stand-alone package, as part of your own IT support organisation or in combination with any other service providers. prosource.it will agree innovative pricing structures to underpin all services; we will analyse the trends and flex to deliver specific commercials which deliver more value.