1st & 2nd Line Service Desk and Deskside Support has been core business for prosource.it since our inception. Our success in attracting, training, promoting and retaining talented and motivated people enables our Service Teams to deliver unparalleled customer satisfaction.
prosource.it service teams are managed by empowered SDMs who deliver to agreed SLAs. They meet regularly with their peers to share best practice experiences and leverage knowledge and ideas gained across our support base.
Positive, proactive staff rotations and promotions mean that we provide a healthy, challenging, positive career development path for our people whilst continually refreshing Teams on site to ensure a vibrant service to our customers.
All of our Teams work to ITIL accreditations and our unique ethos and culture ensure all contracts are customer centric with a truly results based philosophy. Whilst SLAs and KPIs are an important monitoring and management tool, compliance to an SLAs is not the only objective of our people – doing the ‘right thing’ and ensuring the right result for the end user is.