Insurance Company: Managed Services

We currently provide a managed service into one of our Global Insurance clients with major offices based in London, New York and Atlanta.  Services delivered during our seven year relationship have ranged from BAU type operational support services to specific projects.  A summary of the key activities are listed below:

BAU:

  • Desktop and back-office operational support: provision of 2nd/3rd level engineering services to support the client systems and deliver excellent services to the insurance client base
  • Network, backoffice and Storage specialists: supporting and providing expert level guidance to steady state teams and projects to maintain the service levels to those expected as well as provide the technical design capability and authority for major infrastructure change projects
  • Engineering and development to support maintenance and currency of the underlying infrastructure footprint

 

Projects:

Desktop Refresh:

A number of iterations over the years of desktop refresh, the last of which saw the upgrade of c.3000 users globally migrated to a new Windows7/Office2010 standardised platform.  The key highlights of this 12 month project are as follows:

  • Project managed refresh and provided technical deployment team
  • Complete refresh of Desktop environment to Windows 7 / Office 2010
  • Global project c. 3000 desktops 250 laptops upgraded + CITRIX
  • Project lasted c. 1 year
  • Conducted full build, app testing/deployment and handover/bubble support to users
  • Delivered on time and budget.
  • Provided PM, Scheduler and desktop migration engineers

 

Server Platform refresh:

Led the project to upgrade c.400 servers from Windows 2003 to 2008/2012 platforms.  This encompassed application testing, server build and physical migration.   The project lasted c. 6 months and was delivered successfully on time and to budget.

 

Office Relocations/refurbishments:

Prosource have provided project leadership and technical expertise to relocate and re-furbish a number of client offices in the US and UK.  Delivery has successfully been achieved and our experienced PM’s have managed a range of third party suppliers to ensure all components of the move were achieved as per client  requirements. 


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